Shipping, returns and who pays for what

1. Where we ship

We ship worldwide from the Netherlands, with the exception of destinations subject to sanctions or import restrictions that prohibit the shipment, and destinations our carriers do not serve.

Orders outside the European Union may be subject to import duties, taxes and customs handling fees in the destination country. Those are set by that country, are payable by you to the carrier or customs authority, and are not included in the price shown at checkout. We do not mark parcels as gifts and we do not under-declare value.

If a parcel is refused at customs and returned to us, we refund the product price minus the outbound and return carriage actually incurred.

2. Delivery cost and time

We hand orders to the carrier within two working days. The delivery times above are the carrier's, counted from that handover, and are estimates rather than guarantees. The legal maximum in any case is 30 days from the agreement; beyond that you may cancel and be refunded in full.

All amounts are in USD. Where the free-delivery threshold is used, it is calculated on the product subtotal after any discount code, excluding delivery.

3. Returning something

Two separate things can bring a product back to us:

• You changed your mind. That is the right of withdrawal — 14 days, no reason needed, return postage paid by you.
• Something is wrong with the product. That is conformity — no fixed period, return postage paid by us.

The procedure in both cases:

1. Email support@starsocknl.rest with your order number and which products are coming back. You do not need a return authorisation number.
2. We confirm by email within two working days.
3. Send the parcel to STAR SOCK B.V., Parklaan 14, 5061 JT Oisterwijk, Nederland, with the order number inside.
4. We process the refund within 14 days of being informed, and may wait until the goods arrive or you show proof of sending.

4. Sealed items

10 of our 42 products are delivered sealed for hygiene reasons. Once that seal has been opened, the item can no longer be returned under the right of withdrawal. With the seal intact, it can.

This is stated in three places before you can complete an order: on the product page, on the line item in your cart, and as a separate tick box at checkout that must be confirmed before you can proceed to payment.

Every product that is not delivered sealed keeps the full 14-day right of withdrawal — we do not apply the hygiene exception to the whole catalogue.

The exception never applies to a defective product. A defect is dealt with under conformity, sealed or not.

5. Who pays what

6. Damaged on arrival

Tell us within a reasonable time of noticing, with a photograph of the parcel and contents. We resend or refund. You do not have to accept a repair for damage in transit, and we do not require you to file a claim with the carrier yourself.